SHIPPING & RETURNS Shipping Policy Dispatch is 1-3 days depending on backlog of orders. We use Evri and their delivery time is 1-3 days (Depending on how quickly parcels are collected). Depending on volume of orders, we do tend to send them out the next day. We do not want our cat and dog customers to wait any longer than they have to. Return & Exchange Policy Customers can contact us for cancellation via email or website form . As long as it’s not been shipped we can do a refund. Standard Return Policy We can only process returns and refunds for unopened or unused products/treats within 30 days from date of purchase. In rare cases where irregularity is reported on our products, we will replace the irregular/defective product. Please provide us the details of your order and details of product so we can report the inconsistency/defect to our suppliers/manufacturers. If possible at all, please send us pictures of the irregular product as well. How To Return A Product To return a product, send us an e-mail at info@petculiarlittleshop.com . Please let us know why you are returning the product, the order number, and the number of products that needs to be returned. When a return is confirmed, we will deliver instructions on how to arrange the return shipment via email.

Consultation £5.00 Pay Now A code will be given to you after consultation. You will be able to redeem this code (value of £5) during your purchase. Otherwise, this is non refundable and it will go towards your consultation. You do not have to purchase this if your questions are in relation to items purchased. ​ Once payment has been made, please email info@petculiarlittleshop.com with health issue in question with payment name if different from email. Do not forget to include breed, age and all details you may feel relevant.

Terms and Conditions Terms and Conditions Petculiar Little Shop is committed to providing you with the best possible customer service experience and is bound by the GDPR (Data Protection Act) 2018, which sets out principles concerning the privacy of individuals. These terms and conditions apply to the use of petculiarlittleshop.com (“Website”) and by accessing this Website and/or placing an order you agree to be bound by the terms set out below. If you do not agree, you may not use or access this Website. Collection of your personal information There are many aspects of the site that can be viewed without providing personal information, however, for access to future Petculiar Little Shop customer support features, you are required to submit personally identifiable details. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password. Sharing of your personal information We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Petculiar Little Shop takes reasonable steps to ensure these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. Using petculiarlittleshop.com (“Website”) indicates that you accept these Terms and Conditions, together with our Privacy Policy, regardless of whether or not you choose to register with us. Your Status By placing an order through our Website, you warrant that:1. You are legally capable of entering into binding Contracts.2. The personal information you provide us as a customer is true and accurate. 3. You are at least 18 years’ old. Consumer Rights You are entitled to cancel this contract if you so wish provided you exercise your right no longer than seven working days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract after your order has already been dispatched, please follow the procedure set out in our Returns Policy. Availability and Delivery Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. Price and Payment The price payable for the Products shall be as shown on the Website. Prices advertised on the Website excludes delivery charges. Delivery charges are shown separately when ordering and must also be paid in advance. Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until we have received cleared funds in respect of the full amount stated in the order. Prices are subject to change without notice, but changes will not affect orders that we have already accepted. Payment for all Products must be by credit or debit card. Our Returns Policy For details on refunds, please refer to our Returns Policy . How the contract is formed between you and Petculiar Little Shop After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation. We will not process your order until payment has been received in full. If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed, you will be unable to amend your order. If your order has already been dispatched, please return the Products to us in accordance with our Returns Policy. The Contract will relate only to those Products whose dispatch we have confirmed. We will not be obliged to supply any other Products that may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. We are entitled to refuse any order made by you for any reason. When making a request, you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible. Our Liability If we do not deliver or if the Products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to: 1. Make good any shortage or non-delivery or incorrect delivery 2. Replace any Products that are damaged or defective 3. Refund to you the amount paid by you for the Products in question We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data. Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products. Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which we are not permitted to exclude or limit as a matter of law. Nothing in this contract shall exclude or limit your statutory rights. A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract. Intellectual Property Rights All and any Intellectual Property Rights in connection with the Products shall be owned by Petculiar Little Shop absolutely. Indemnity You agree to indemnify, defend and hold harmless Petculiar Little Shop its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form. Import Duty If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. Written Communications Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. Notices All notices given by you to us must be given to us at petculiarlittleshop@gmail.com . We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee. Transfer of Rights and Obligations The contract between you and Petculiar Little Shop is binding on you and Petculiar Little Shop and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. Events outside our control We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: 1. Strikes, lockouts or other industrial action. 2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. 3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 4. Impossibility of the use of public or private telecommunications networks. 5. The acts, decrees, legislation, regulations, or restrictions of any governmentOur performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. Waiver If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing as outlined above. Severability If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law. Entire Agreement These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions. Our right to vary these Terms and Conditions We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or for any other reason in our sole discretion which we may decide.You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you),or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products). Law And Jurisdiction These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts. After-sale Service Questions, comments or requests regarding these terms and conditions or our Products should be addressed to info@petculiarlittleshop.com If you have any complaints these should be addressed in writing either by email to info@petculiarlittleshop.com . If you are not satisfied with how we have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Discount Code Terms and Conditions Official Petculiar Little Shop Discount Codes entitle you to an extra percentage (specific to the Discount Code in question) off your next online order from petculiarlittleshop.com. Discount Codes can only be used once per customer, cannot be used in conjunction with any other promotion or offer, remain our property and are not transferable. There is no cash alternative. Discount codes exclude sale and delivery charges. We reserve the right to withdraw them and refuse or restrict any order at any time. Third Party You grant Petculiar Little Shop and its affiliates and/or related entities a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable right to use your video(s),photo(s) and/or other content posted to Instagram, Facebook, Twitter or Google+, together with your social media handle, social media user name, profile picture, caption and location information you may have included in your content (“User Content”) that you have tagged with any hashtags that contain the words ”Petculiar Little Shop” in them in any media, including but not limited to on its web pages and social media pages, retailer sites, third party sites, stores for its marketing and/or its advertising. You grant Petculiar Little Shop the right to use your username, real name, image, likeness, or other identifying information in connection with any use of your User Content. Petculiar Little Shop may use, display, reproduce, distribute, transmit, combine with other materials, alter and/or edit the User Content for legal and/or regulatory reasons in any way it sees fit (while maintaining the original sentiment),with no obligation to you whatsoever. You may directly upload User Content or post User Content to your social media accounts. By uploading User Content and posting User Content that you have tagged with any hashtags containing “Petculiar Little Shop” to social media platforms, you grant Petculiar Little Shop and its retail partners (collectively, the “Licensed Parties”) the worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your uploaded or Brand-tagged User Content in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on its webpages, social media pages operated by the Licensed Parties, promotional emails and advertisements, and in other marketing, promotional and advertising initiatives, in any media now or hereafter known. The Licensed Parties may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Content in any manner in their sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Content. You hereby represent and warrant that: 1. You own all rights in and to your User Content. 2. It the User Content is subject to third party proprietary rights, you have all necessary licenses, rights, consents, and permissions to publish the User Content you submit and to grant the rights granted herein, including permission from all person(s) appearing in your User Content. 3. You are not a minor. 4. You are legally entitled to post the User Content, and the Licensed Parties’ use of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, privacy, publicity or other proprietary rights, of any third party or any law. 5. The User Content is not libellous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties’ use of your User Content. The User Content that you submit is deemed non-confidential and the Licensed Parties have no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission, except pursuant to the Licensed Parties’ respective privacy policies. You are solely responsible for any User Content that you submit. You are legally liable for the User Content that you submit including, for example, material protected by copyright, trademark, patent or trade secret law or other proprietary rights laws without permission of the author or owner or subject featured in such submission, or defamatory comments. The Licensed Parties reserve the right to remove any User Content from the Site, the Brand properties and the Services at any time, for any reason.

Natural Cat Treats Natural Dog Treats Natural Supplements Natural Remedies Pet Food Testing Kits Enrichment Other Petculiar Products Sale! Frozen Food

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About Us. We founded Petculiar Little Shop in 2021 with one goal in mind: providing a high-quality, natural alternatives and a holistic approach to keeping our fur babies in their best health. Being pawrents ourselves, we have struggled against countless intolerances, through this our passion has continued to grow to find the best products to add to your dog and cats’ cupboards! We know that every product counts, and strive to make the entire shopping experience as rewarding as possible. Check it out for yourself! Our Team. Hallé Founder & First Point of Contact Sam Bookkeeper & all things technical Alfie Chief Sausage Thief Theodore Position pending... Kirstie New Member of The Family

SHOP Natural Exotic & Novel Proteins Award Winning Multi Award winning company Recognition Featured in the Vogue Magazine Best Sellers Fav for Cats Quick View 100% Kangaroo Bites 80g Price £5.99 Quick View Canumi Green Lipped Mussels in Spring Water 100g Price £4.99 29 Piece Quick View 29 Piece Petculiar Wild Box - 100% Chicken FREE Price £24.99 Quick View Canumi Sardines in Spring Water 100g Price £3.15 Popular Quick View 100% Crocodile Meat Bites 80g Price £6.99 Quick View 100% Quail Bites with Organic Blueberries 100g Price £4.99 Quick View 100% Aberdeen Angus Beef Filled Calcium Bone Price £4.99 Quick View Pig Stomach Pouch Price £4.99 Quick View Premium Rabbit Ears Price £10.99 Every Dogs Fav Quick View 100% Zebra Meat Chews Price £6.99 Quick View 100% Natural Goat Bites Price £5.99 Joint Care Quick View 100% Green Lipped Mussels 45g Price £6.99 Quick View 5 x 100% Salmon Sausages Price £4.99 Quick View Salmon Roll with Meat Regular Price £4.99 Sale Price £3.99 Quick View 100% Venison Meat Bites 100g Price £5.99 Quick View Bone Marrow Maple Bacon Bar LARGE Aprox 226g Out of stock Petculiar Customers... Up Coming Events... #INSTAGRAM Follow us 2nd Shop now open in LETCHWORTH 10 The Arcade, SG6 3ES Join the Club Join our email list and get access to specials deals exclusive to our subscribers. Enter your email here Sign Up Thanks for submitting!

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Customer Service Tel: 07826578162 Email: info@petculiarlittleshop.com Address: Stables 3 & 4, Offley Hoo Farm, Hitchin, SG5 3ED CONTACT US WITH ANY INQUIRY We help you choose the right remedy to achieve a healthy pet Submit Thanks for submitting! FAQ

Privacy Policy Privacy Policy This website is operated by Petculiar Little Shop (“We”) are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting our website you are accepting and consenting to the practices described in this policy. Types of information we may collect from you We may collect, store and use the following kinds of personal information about individuals who visit and use our website: Information you supply to us. You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, address, e-mail address and phone number. Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following: technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform; Information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors. Cookies Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Information you supply to us. We will use this information: • to provide you with information and/or services that you request from us. Information we automatically collect about you We will use this information: • to administer our site including troubleshooting and statistical purposes; • to improve our site to ensure that content is presented in the most effective manner for you and for your computer; • security and debugging as part of our efforts to keep our site safe and secure. This information is collected anonymously and is not linked to information that identifies you as an individual. We may use Google Analytics to track this information. Third party links Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Your rights – access to your personal data You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO). Changes to our privacy policy Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Consultation £ 5 5£ This must be paid before further chats via socials Valid for 7 days Select Unlimited health questions

Is it true you do not stock products unless proven to help? This is true! Halle researches each product and contacts relevant places to make sure every product is worthy of being on our shelves. She really doesn't care for stocking things due to brand names and she will bring products from all over the world even though she can probably get lesser items locally. Quality, sustainability, traceability, responsiveness of manufacturer and effectiveness of a product play big roles in her choices. If I experience issues with this website, how can I contact you? Click the 'Chat Box' below and send us a message Use 'Contact' page and send us a message Contact us on our socials If my pet has allergies/intolerances, can I alter the mix boxes? Absolutely! Drop us a message at check out or contact us via 'Chat Box', 'Contact Page' or our socials and we'll sort that out for you. Can I upgrade my order to next day delivery? This is possible Monday to Friday - up to 4pm. Just choose 'next day' option at check out. But please remember, once dispatched, it is down to couriers to do their jobs correctly. We have no control over how couriers operate :( If I contact you, can you help me make suitable choices for my pet? Absolutely! Contact us via 'Chat Box' below or via other means including our socials and we'll aim to help you. Who is my first point of contact? That would be Halle. She can help with all your questions and recommend solutions. Can I contact you for special requests? Yes you certainly can. We will do our best to accommodate. I am completely Petculiar, local and proactive, can I work for Petculiar? Please contact us and tell us what values you'll bring to Petculiar. If you can bring something special, we are always open to creating positions. Where is your physical shop and what are your opening hours? We are based in two locations. The Stables 3&4, Offley Hoo Farm, SG5 3ED Opening hours: Monday - Tuesday CLOSED Wednesday CLOSED Thursday CLOSED Friday CLOSED Saturday 10-3pm Sunday 10-2pm 10 The Arcade, Letchworth, SG6 3ES Monday - Tuesday CLOSED Wednesday 10 - 5.30pm Thursday 10 - 5.30pm Friday 10 - 5.30pm Saturday 10 - 4pm Sunday 10 - 2pm Do you ship overseas? Yes we can ship overseas, however, customer will have to pay full shipping fees. Please check your possible fees to see if this is feasible for you and contact us with your order. What is an FAQ section? An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO. CONTACT US

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