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  • Consultation | Petculiar

    Consultation £5.00 Pay Now A code will be given to you after consultation. You will be able to redeem this code (value of £5) during your purchase. Otherwise, this is non refundable and it will go towards your consultation. You do not have to purchase this if your questions are in relation to items purchased.

  • Shipping & Returns | Petculiar Little Shop | Offley

    SHIPPING & RETURNS Shipping Policy Dispatch is 1-3 days. We use Evri and their delivery time is 1-3 days (Depending on how quickly parcels are collected). Depending on volume of orders, we do tend to send them out the next day. We do not want our cat and dog customers to wait any longer than they have to. Return & Exchange Policy Customers can contact us for cancellation via email or website form . As long as it’s not been shipped we can do a refund. Standard Return Policy We can only process returns and refunds for unopened or unused products/treats within 30 days from date of purchase. In rare cases where irregularity is reported on our products, we will replace the irregular/defective product. Please provide us the details of your order and details of product so we can report the inconsistency/defect to our suppliers/manufacturers. If possible at all, please send us pictures of the irregular product as well. How To Return A Product To return a product, send us an e-mail at . Please let us know why you are returning the product, the order number, and the number of products that needs to be returned. When a return is confirmed, we will deliver instructions on how to arrange the return shipment via email.

  • FAQ | Petculiar

    Is it true you do not stock products unless proven to help? This is true! Halle researches each product and contacts relevant places to make sure every product is worthy of being on our shelves. She really doesn't care for stocking things due to brand names and she will bring products from all over the world even though she can probably get lesser items locally. Quality, sustainability, traceability, responsiveness of manufacturer and effectiveness of a product play big roles in her choices. If I experience issues with this website, how can I contact you? Click the 'Chat Box' below and send us a message Use 'Contact' page and send us a message Contact us on our socials If my pet has allergies/intolerances, can I alter the mix boxes? Absolutely! Drop us a message at check out or contact us via 'Chat Box', 'Contact Page' or our socials and we'll sort that out for you. Can I upgrade my order to next day delivery? This is possible Monday to Friday - up to 4pm. Just choose 'next day' option at check out. But please remember, once dispatched, it is down to couriers to do their jobs correctly. We have no control over how couriers operate :( If I contact you, can you help me make suitable choices for my pet? Absolutely! Contact us via 'Chat Box' below or via other means including our socials and we'll aim to help you. Who is my first point of contact? That would be Halle. She can help with all your questions and recommend solutions. Can I contact you for special requests? Yes you certainly can. We will do our best to accommodate. I am completely Petculiar, local and proactive, can I work for Petculiar? Please contact us and tell us what values you'll bring to Petculiar. If you can bring something special, we are always open to creating positions. Where is your physical shop and what are your opening hours? We are based at The Stables 3&4, Offley Hoo Farm, SG5 3ED Our opening hours are: Monday - Tuesday CLOSED Wednesday 10-4pm Thursday 10-4pm Friday 10-4pm Saturday 10-4pm Sunday 10-3pm Do you ship overseas? Yes we can ship overseas, however, customer will have to pay full shipping fees. Please check your possible fees to see if this is feasible for you and contact us with your order. What is an FAQ section? An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO. CONTACT US

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